Support
Need a hand?
We've got you.
Support for Train Tracks is handled by the people who build it. Email admin@burgundyjournal.com with any issue — billing, bugs, your plan, your data — and we'll get back to you, usually within two business days.
Subscriptions & billing
Subscriptions are billed by Apple, so plan changes, cancellations, and refunds all go through your Apple account. Manage or cancel your subscription at apps.apple.com/account/subscriptions and request refunds at reportaproblem.apple.com. Subscription not showing up on a new phone? Use Restore Purchases in the app's Settings.
Account & data deletion
You can permanently delete your account and cloud data any time in Settings → Account inside the app. Prefer we do it? Email us from any address and we'll take care of it. Details on what we store are in the privacy policy.
Strava sync
If activities stop importing, disconnect and reconnect Strava in Settings — that refreshes the connection. Still stuck? Email us with the date and sport of the missing activity and we'll dig in.
Training plans & the app
Questions about how plans are generated, training blocks, fueling targets, or missed workouts are covered in the FAQ. Found a bug or have a feature request? We genuinely want to hear it — email us.
Contact support
The more detail the better: what happened, what you expected, and your iPhone model and iOS version. Screenshots help a lot.
Also see the privacy policy and terms of use.